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Privacy & Data Protection Policy
Effective date: 01/01/2025

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1. Introduction
Transporter Services Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store and share your information when you visit our website (https://www.transporterservices.co.uk/) (“the Site”) or contact us in connection with our services.

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2. Data Controller
Transporter Services Ltd
Greens Road
Dereham, Norfolk, NR20 3TG
United Kingdom
Tel: 01362 685 775
Email: sales@transporterservices.co.uk

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3. What personal data we collect
We may collect and process the following personal data when you use our Site or engage our services:

  • Contact details (name, company, email address, telephone number, postal address).

  • Vehicle or service-related data (vehicle registration, make/model, service history) when you provide it.

  • Enquiries and correspondence records (emails, telephone calls, messages).

  • Technical data from your use of the Site (IP address, browser type, device, pages visited) collected via cookies or similar technologies.

  • Any other information you voluntarily provide to us.

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4. How we use your personal data
We use your personal data for the following purposes:

  • To respond to your enquiries and provide you with quotes or information about our vehicle repair and maintenance services.

  • To deliver our services and manage the relationship (bookings, notifications, invoicing, follow-ups).

  • To improve the Site, our services and customer experience.

  • To fulfil legal or regulatory obligations (e.g., record keeping for tax, health & safety, MOT-related reporting).

  • To send you marketing communications (with your consent, where required) about our services, special offers or events.

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5. Legal basis for processing
We process your personal data on the following legal bases:

  • Where it is necessary for the performance of a contract (you engage us to provide services).

  • Where we have a legitimate interest (improving services, managing customer relationships, website analytics) and your interests do not override that interest.

  • Where you have given your consent (for marketing communications).

  • Where required by law (compliance with legal obligations).

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6. Sharing your personal data
We may share your personal data with:

  • Our service providers and subcontractors who assist us in delivering services (e.g., parts suppliers, workshop partners, IT/hosting providers) under confidentiality obligations.

  • Law enforcement, regulators or other authorities if required by law or to protect legal rights.

  • In the event of a business sale, merger or reorganisation, your personal data may be transferred as part of the business assets (subject to confidentiality and data protection safeguards).

We will not sell your personal data to third parties for marketing purposes.

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7. International transfers
If any of your personal data is transferred outside the UK/EEA (for example, for hosting or service-provider purposes), we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) to protect your data.

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8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required by law (for example, tax or warranty records). When data is no longer required, we will securely delete or anonymise it.

 

9. Your rights
Under applicable data protection law, you have the following rights:

  • The right to access: you may request a copy of the personal data we hold about you.

  • The right to rectification: you may ask us to correct inaccurate or incomplete data.

  • The right to erasure (“right to be forgotten”): you may ask us to delete your personal data in certain circumstances.

  • The right to restrict processing: you may ask us to limit how we use your data in certain scenarios.

  • The right to data portability: you may ask for your data to be provided in a structured, machine-readable format where applicable.

  • The right to object: you may object to our processing of your data on grounds of legitimate interest or direct marketing.

  • The right to withdraw consent: where we rely on consent, you may withdraw it at any time (this will not affect processing already carried out).

  • The right to lodge a complaint: you may contact the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

To exercise any of your rights, please contact us at sales@transporterservices.co.uk or using the postal address above.

 

10. Cookies & website tracking
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.
You can configure your browser to refuse or delete cookies, but this may affect functionality of the Site.
For further information on cookies used, please visit [Cookie Policy/Link] (if you maintain one).

 

11. Security measures
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes secure servers, encryption of data in transit, access controls, and periodic reviews of our security practices.

 

12. Links to other websites
Our Site may contain links to third-party websites (e.g., partners or social media platforms). We are not responsible for the privacy practices or content of such external websites. We encourage you to read their privacy notices.

 

13. Changes to this policy
We may update this policy from time to time (for example due to changes in law or our business). A revised version will be posted on the Site with an updated “Effective date.” Please check back periodically.

 

14. Contact us
If you have any questions about this policy or how we process your personal data, please contact us at:
Transporter Services Ltd
Email: sales@transporterservices.co.uk
Address: Greens Road, Dereham, Norfolk, NR20 3TG

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